Pass Guaranteed CIS-ITSM - Certified Implementation Specialist - IT Service Management Useful Valid Study Questions
Pass Guaranteed CIS-ITSM - Certified Implementation Specialist - IT Service Management Useful Valid Study Questions
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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q112-Q117):
NEW QUESTION # 112
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?
- A. Use a SingleEmailMessage() with an Apex Trigger.
- B. Use a MassEmailMessage() with an Apex Trigger.
- C. Use an Email Alert with Process Builder.
- D. Use a Workflow Email Alert.
Answer: C
NEW QUESTION # 113
Which of the following statements are correct for standard changes? (Choose two.)
- A. Standard changes are typically low risk and have detailed procedures.
- B. Standard change procedures must be stored in the Knowledge base.
- C. Standard changes can be automated.
- D. Standard changes do not have change tasks.
Answer: A,C
Explanation:
Explanation
YES - Standard changes are typically low risk and have detailed procedures YES - Standard changes can be automated NO - Standard Change procedures must be stored in a Knowledge base NO - Standard changes don't have Change tasks
------------------------------------------------------------------------- p218 Standard Change: "Select from available pre-approved change templates." Standard Change: "Properties set to establish standards"
------------------------------------------------------------------------- SN Docs:
Standard changes are pre-approved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.
------------------------------------------------------------------------- ITIL Definition of "Standard Change":
A standard change is a change to a service or infrastructure for which the approach is pre-authorised by change management that has an accepted and established procedure to provide a specific change requirement.