CHEAP ITIL-4-SPECIALIST-HIGH-VELOCITY-IT DUMPS - EXAM VCE ITIL-4-SPECIALIST-HIGH-VELOCITY-IT FREE

Cheap ITIL-4-Specialist-High-velocity-IT Dumps - Exam Vce ITIL-4-Specialist-High-velocity-IT Free

Cheap ITIL-4-Specialist-High-velocity-IT Dumps - Exam Vce ITIL-4-Specialist-High-velocity-IT Free

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas such as sales and customer support.
How can the organization BEST collect the information needed to address these complaints?

  • A. Conduct stakeholder interviews to understand issues
  • B. Review internal service performance reports
  • C. Gather customer experience and service level metrics
  • D. Analyze operational metrics and sales data

Answer: C


NEW QUESTION # 13
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

  • A. Analyze customer feedback to understand and address unmet expectations
  • B. Focus on technical excellence to further improve services
  • C. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
  • D. Provide additional training to customers on using the service

Answer: C


NEW QUESTION # 14
Which is an example of results-based measurement and reporting?

  • A. Tracking the number of unresolved incidents over a period of time
  • B. Logging the total number of incidents raised by customers
  • C. Documenting the time taken to resolve incidents
  • D. Measuring and reporting the customer satisfaction with closed incidents

Answer: D


NEW QUESTION # 15
Which is the BEST method of monitoring the customer's overall perception of a service?

  • A. Perform an analysis of complaints and compliments
  • B. Analyze service usage patterns
  • C. Use surveys to measure customer satisfaction
  • D. Conduct regular service performance reviews

Answer: A


NEW QUESTION # 16
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

Answer:

Explanation:
Improve user training materials and methods as part of the "onboarding" step


NEW QUESTION # 17
......

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